Holdfast Support

Email support@focuslox.com. We usually reply within two business days.

How do I restore my Premium purchase?

Open Settings → Restore purchases. Make sure you are signed in to the same Apple ID or Google account you bought with.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Holdfast.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Holdfast.
Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.

I'm not getting reminders

Check that notifications for Holdfast are allowed in your phone's settings, and that reminders are switched on in Settings → Reminders in the app. On some Android phones you also need to allow Holdfast to run in the background (battery settings).

I slipped. Did I lose everything?

No. When you restart, your previous streak is saved in Progress → Past attempts and still counts toward your total time free.

Is my data backed up?

Your data stays only on your phone, so it is not backed up automatically. Premium users can use Settings → Export a backup.

How do I delete my data?

Settings → Erase all data, or uninstall the app. We hold no copy.

Need more help?

If you're struggling with addiction, please talk to a doctor or a local support service. Holdfast is a self-help tool, not medical care.